To send a "Direct Messaging" message to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3kajO4e. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.I appreciate you taking time out of your day and want to ensure you're able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.I've seen endless complaints about chat support. I'm convinced they do more harm than good. Comcast would do well to stop farming chat support out to the lowest offshore bidder. It's shameful. I have objective evidence that whatever online chat support did to try and help my service genuinely made the problem worse.Browse 4 COMCAST CHAT jobs ($22-$34/hr) from companies with openings that are hiring now. Find job postings near you and 1-click apply! Skip to ... -- a Fortune 30 global media and technology company. From the ... The domain's customer facing Xfinity Assistant chatbot, agent facing chat assistant, and ... Report Job. Solutions Architect ...Long story short, when attempting to resolve a billing issue after a change in services, the agent misrepresented the services being offered in an upgraded package. This is not the first time this has happened with xfinity, so during the transaction, I asked if I would be able to save the chat log for my own reference/understanding.Discover how to manage your services, update passwords, pay your bill, view statements, and more. View Billing Information Manage Premium Channels Move or Transfer Service. Account Management. Billing & Payments.Have you also talked to an agent on our chat assistant in the last week? 4. 0. BobbySevenSevenSeven +12 more. ... Indeed, I was told by an Xfinity Agent I qualified for the offer because I was getting rid of my Xfinity Landline. I was told that number would be ported to the free iPhone SE. If it had to be another carrier, I was misinformed.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.From You, chat with an agentHow to Reach a Real Person at Comcast/Xfinity. Phone: Comcast’s official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You may have to enter a lot of personal information to get connected, including your ZIP code. When I called: The automated voice gave options to enter either my phone number or ...Click "Sign In" if necessary. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.user_wap0kh. I was able to reach them today using 1-800-934-6489 and repeatedly expressing I wanted Customer Loyalty and a live agent (Xfinity always tries to send you to their worthless automated support). I've also seen online that 1-800-266-2278 is supposed to be a number for Customer Loyalty.You can reach them through their website https://comca.st/3iaMEPo or contact them via phone. Business Hours: 6:00am - 2:00am EST, 7 days a week. Contact: 1-888-565-4329. Please let us know if you have any further questions or concerns.The [Download Transcript] button keeps getting pressed after Xfinity Assistant {Live Agent Chat}. Nothing seems to happen. My Phone is running iOS and no files are added to {Files}, or {Downloads} either on the phone or iCloud.Using our accessible chat service. Emailing [email protected]. Calling 1-855-270-0379 and saying "accessibility" or describing the issue (e.g., "large-button remote," "Audio Description"). For self-service assistance and FAQs, text "Accessibility" to 266278. You can also get help and support online at xfinity.com ...Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Nov 2, 2023 · I'm really frustrated that I've had to chat with the Xfinity live chat agent function 3 times since moving to my new place, and 2 out of the 3 times I have had the service reps asking me inappropriate questions and pushy sales tactics.Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). If you’d rather not make a phone call, you can always live chat with a …CleverCracker. •. go back to chat assistant. type agent. in the response click the down arrow to reveal more options. click connect me with an agent. Choose the option you have trouble with. next click schedule a call. they will call you with real person. Reply.Return to the Device Management Center. Select Return Details for the device you're returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...Xfinity Mobile's accounts and technical support team have region-specific contact numbers; you can find your local support number by signing in to your Xfinity Mobile account. You can also speak with an agent via chat 24 hours a day at the link below. Log in for local contact info. Chat with an agent.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the windowI need to reach a live human agent and it is impossible with xfinity. I do not want a live chat, and I have searched for 30 minutes and have found nothing, I waited on hold to speak to one and got no where. This service is ridiculous and horrible.Xfinity agent lied to me. I regret getting xfinity services. It is near impossible to talk to someone and I have been disconnected from the chat or promised phone calls I never received. I was Initially lied to by an agent who told me it would cost me nothing to add a phone to my line. I paid $55/month for my internet and the agent said it ...Started chatting with an agent who said they would take 2-3 minutes to review my account after 20 minutes and no response to 3 different messages something needs to be done. Xfinity has the WORST customer service support staff. Chat Agent's name is YASH and he needs to be fired.%PDF-1.7 %âãÏÓ 236 0 obj > endobj xref 236 44 0000000016 00000 n 0000001686 00000 n 0000001902 00000 n 0000001946 00000 n 0000003080 00000 n 0000003536 00000 n 0000004068 00000 n 0000004105 00000 n 0000004686 00000 n 0000004800 00000 n 0000005277 00000 n 0000005703 00000 n 0000006230 00000 n 0000006319 00000 n 0000007434 00000 n 0000008560 00000 n 0000010182 00000 n 0000011559 00000 n ...Learn about your rights as an Xfinity customer and how to reach out to us for any questions or concerns. Visit our support page for helpful information and contact options.Select Set up a payment arrangement in your chat. Choose a payment date for your arrangement when prompted. If you're adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit. You'll see a confirmation with a reminder to add a payment method to your payment ...Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. I'd love to look into this further to see what happened and how we can help to improve your experience. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Sep 20, 2023 · This is one of the worst days I've ever had with xfinity "support". No one answers calls. I just had a live chat agent say hello, then not reply to anything after that. The phone app can't schedule a call back. The website can schedule a call back. The call center directs to technical support when you ask for billing. Complete failure.To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.how do i find a chat "in progress" how do i find a chat "in progress" Skip to main content. Home. Getting Started. Guidelines. ... 1 Message. Tuesday, December 12th, 2023 3:28 PM. a live agent. how do i find a chat "in progress" Question ... • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type ...If you go to the Xfinity Assistant, type "Chat Agent". A menu will pop up with "Activation" as one of the options, so choose that. Then an option to chat with an agent should display. However, Comcast changes things around frequently so YMMV. 3.Comcast Xfinity initiated the series of events, beginning with a text message, falsely stating that I would need some kind of appointment to benefit and subsequently wasted my time regarding a free promotion (stated by the first live chat agent) that wasn't free at all.Hi @r_col58, we appreciate you for posting to the Xfinity Forum to get help with changing your services.Were you able to get help yet? If not, you've come to the best place to get assistance. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns.I contacted the live chat just to see why my bill went up. It ended up being taxes and fees [Edited: "Language"], but normal I guess. However, the chat agent asked for my name and address- all standard… but then he told me I had a nice and cute name? Nice would be fine, but cute is eye brow raising inappropriate. He then went on to try to ...Why can't I speak with a live agent? I am very frustrated with Xfinity. I called 1-800-936-4968. The only options are #1 start a new plan, or #2. #2 takes you to the "Solutions Center" which is NOT part of Xfinity. They will try to sell you insurance plans on your phone/internet.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Select Set up a payment arrangement in your chat. Choose a payment date for your arrangement when prompted. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit. You’ll see a confirmation with a reminder to add a payment method to your …The primary phone number for general customer service inquiries at Xfinity is 1-800-XFINITY (1-800-934-6489). This number is available 24/7 and connects you with a representative who can assist with a wide range of questions or concerns. Whether you need help troubleshooting technical issues, want to upgrade your service plan, or have billing ...I had an xfinity chat employee straight off the xfinity.com website steal my SSN, banking Info, credit card, and charge hundreds of dollars of a new smart phone and an expensive new phone plan to my account. He also confirmed the order while I was actively on the phone with the fraud department and then later activated the phone line.Go on their chat (I use their xfinity app chat feature) and type in "rep", "call", or "request call". That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. If it doesn't, just keep chatting until you get a live chat agent and ask them to request a callback for you.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line.Expand your connection with tablets and smartwatches. Move aside, phones. Tablets and smartwatches can also get connected to our network. Add a tablet as a dedicated line or add a smartwatch to an existing Xfinity Mobile line. Shop plans. Check compatibility. Reduced tablet speeds after 15 GB of usage per line.• Click the "Peer to peer chat" icon (top right corner) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window@XfinityChristopher I reached out live agent through xfinity chat. My biggest concern why live agent (human) asking card information. Why this cannot be done through secured link or IVR. How can you give guarantee that no suspicious activity will happen to my credit card? I will not share those details until company give guarantee in written ...Jun 30, 2023 · Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name, full address and a reliable contact number, so we can investigate. Thanks! 1. 1.Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter "Xfinity Support" in the "To" section. Please include your name and address and I'll be happy to help :). I am an Official Xfinity Employee.In a chat box with an agent “JAZZ” she mentioned lowering my bill to a set price. Then around the next month my bill has risen $10 with no explanation. I tried to recover the chat transcript however I am unable to do so even though there’s an option from Xfinity to have the transcript emailed to you.Jan 17, 2024 · I contacted the live chat just to see why my bill went up. It ended up being taxes and fees [Edited: "Language"], but normal I guess. However, the chat agent asked for my name and address- all standard… but then he told me I had a nice and cute name? Nice would be fine, but cute is eye brow raising inappropriate. He then went on to try to ...The most straightforward way to reach Comcast customer service is by calling their dedicated contact number. By dialing 1-800-XFINITY (1-800-934-6489), you'll be connected to a representative who can help address your concerns. This number is available 24/7, ensuring that you can get assistance whenever you need it.While they may keep chat logs, I think it will be really difficult to obtain them. If you do chat in the future, I believe there's an option to have the chat emailed to you after it concludes. I know that doesn't help you now, but just wanted to mention it. I'm sure if you post some details of your problem, someone will be able to assist you.Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Can't connect to an Agent (LIVE CHAT) I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. Every time I ask to get connected to …The agent said she doesn't know when ACP is ending, and when I pointed to the ACP home page that states full funding for the program ends after April 2024, she said that Xfinity will let me know when ACP ends. So the chat went in circles, with no pertinent information forthcoming.