How to chat with agent. Hi there @user_6jo9eh we can help with your questions and concerns here. We ask that you post publicly first, that way any solutions may be used as reference in the future for other users as well. If we need to go over any account specific information we may ask that you direct message us for further assistance.My SIM isn't working and I wanted to see.if I could transfer it to an eSIM to avoid having to buy a new phone. I was talking to an agent when he asked me for a link to the part of the website that told me my phone was compatible with eSIM, so I went to find it. Now I can't connect back to that chat and I can't open a new one.Existing Customers. Get the help you need! If you're a current Xfinity customer, get in touch with Xfinity's support team at the number below. If you'd rather not wait on hold, you can also request a callback and let Xfinity call you. Call (800) 934-6489.So the chat agent I was working with lied to me. I took screen shots to cover my bases at the time but I have no one I can send them to or a place here to post them. I would like that chat agent to be honest in the future. Luckily, the phone agent was amazing and was able to actually remove the charges and send me a new remote.May 14, 2024 · Xfinity bill pay. (800) 934-6489 (800-Xfinity) EST. Pay your Xfinity bill by phone 24/7. Xfinity Mobile customer service number. ( 888) 936-4968 EST. Find out more info or access your Xfinity Mobile account by calling an Xfinity Mobile specialist. Xfinity business customer service. ( 800) 391-3000 EST. Call if you are a new or existing business ...From You, chat agentNov 1, 2022 · • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to ...Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. Every time I ask to get connected to an agent, I get this message... "Chat with an agent No problem. I'...Contact us. If you have any questions, feel free to give us a call at 1-844-963-0011 to speak to our Order Verification Team. Get 24/7 help with any questions you have. Support for your questions about Xfinity Mobile's network and coverage, including Wi-Fi hotspots and international talk, text, & data rates.Get in touch with Comcast Business. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Contact Customer Service at (800) 391-3000.Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Below are the options to reach the amazing Mobile team who will have the tools to help get this resolved. Text Message: 888-936-4968. Phone: 888-936-4968.Why can't I speak with a live agent? I am very frustrated with Xfinity. I called 1-800-936-4968. The only options are #1 start a new plan, or #2. #2 takes you to the "Solutions Center" which is NOT part of Xfinity. They will try to sell you insurance plans on your phone/internet.1-800-266-2278 appears to be a secondary Xfinity customer service number. Although this number isn’t the same as Xfinity’s standard customer service number (1-800-XFINITY or 1-800-934-6489), in our experience, it’s still the same type of help. With both numbers, the recordings and automated menus are exactly the same.To send a direct message: Click "Sign In" if necessary. • Click the "Direct Message" icon in the upper right - it looks like a chat bubble. • Click the "New message" (pencil and paper) icon just to the right of Conversations. • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!Click the "Direct Message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5."This chat session has ended. Thank you for using Xfinity, if you need further help just ask us right here." I have since tried to get in touch with an agent to schedule the technician but I cannot find a number and other Assistant is broken. It says it is putting me in touch with an agent but never does.From You, chat agentWe would love to learn more about your experience to ensure this recognized. Can you please send our team a direct message with the name of the agent you spoke with and the estimated date/time? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. I'd love to look into this further to see what happened and how we can help to improve your experience. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Impossible to talk to a human at Xfinity Customer Service. Experience. It's the worst customer service I've ever experienced. It's almost impossible to talk to an agent and the stupid robot doesn't solve anything. It just tried to run me in circles. The best way to get to a human is saying "cancel" and then "new customer.".Here’s how to get a live human to speak to: Call the customer service phone number. Allow the bot to recognize your account and ask you what you need. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. Once you are chatting with an agent, be polite but demand (do not ask, demand ...Xfinity Field Sales Professional. Comcast Corporation 3.6. Lansing, MI 48933. $38,850 a year. Weekends as needed + 1. Must be able to work nights and weekends, variable schedule (s) and overtime as necessary. This information has been designed to indicate the general nature and…. Posted 30+ days ago.Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5.Mar 30, 2023 · I just had a chat with Xfinity agent to get confirmed on ongoing promotion. I only asked if two promotions can be applied together: (1) $500 device credit for 24 months for purchase of samsung S23 ultra device without trade-in upon porting in from another mobile company, and (2) $20/mo discount for 24 months on Xfinity home internet service ...Chat with Xfinity Assistant to get personalized support and solutions for your Xfinity services. Manage your account, troubleshoot issues, and more.When I contacted support on the website, the live chat agent says he can't provide me the information about the daily data usage breakdown, hence I need to call the data usage escalation team on: 1-877-807-6581, I call the number and the robot insists on sending me a text link to a chat agent (I tried selecting multiple options and they kept ...Using our accessible chat service. Emailing [email protected]. Calling 1-855-270-0379 and saying "accessibility" or describing the issue (e.g., "large-button remote," "Audio Description"). For self-service assistance and FAQs, text "Accessibility" to 266278. You can also get help and support online at xfinity.com ...There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support: Ask me another question. Visit My Account. Troubleshoot my service. Manage my plan. I don't care how long I have to wait for an agent, but at least connect me to an agent.Even when you try the live chat from their website you have to repeatedly type "agent" before they connect you with anyone. I did just finally connect with someone so I could report this. They said they would look into it. ... You have to start an online chat or google Comcast support number. I believe you called a fake Comcast number!In your chat with Xfinity Assistant, select I'd like to see my payment options. To proceed with setting up an installment plan, select Installment plan. If you're ready to move forward with making a $50 payment and setting up an installment plan, select I'd like to sign up, then Sign up. On the Installment plan page, select the minimum ...Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent. 0. 0.Xfinity Chat - Sprinklr is a platform that enables you to connect with your customers and provide them with personalized experiences. Learn how to use Sprinklr's tools and features to enhance your customer service and marketing strategies.Xfinity AssistantClick the "Direct Message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Chat with an agent online or get answers from Xfinity Assistant, a smart chatbot that can help you with your Xfinity services.And don't worry, our live chat doesn't have a bot and will get you connected with one of our amazing Xfinity Forum agents right away! :) To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary. Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list ...Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the windowShort backstory: Was trying to set up my old Comcast Xfinity internet equipment after a move using the "Live Agent" chat function within the XfinityMyAccount app on iPhone. Have successfully done this before with no issue. The ensuing chat had some big red flags that the person on the other end was not a Comcast employee:The Xfinity chat is worthless and takes an hour to get on the phone with someone, to run through the same exact steps I just took multiple times, to finally have someone come out. ... When you finally do get to an agent there is a communication problem. Either the agent doesn't understand the problem or one cannot understand them because they ...What's your address? Just tell us where you'd like Internet Essentials service.We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Thank you for reaching out to us over our Xfinity Community Forums. We do apoloigze you have not been able to connect with a live representative to help resolve your double billing concern. Normally, when an account transfer is processed the previous account will be disconnected on the same day the new account is set to be active.Reporting chat agent [Edited personal information] Rude and refused to help.. definitely recommend he be removed from being a chat agent he is the reason why I will be leaving the xfinity company very soon and cancelling all my services..Xfinity Mobile's accounts and technical support team have region-specific contact numbers; you can find your local support number by signing in to your Xfinity Mobile account. You can also speak with an agent via chat 24 hours a day at the link below. Log in for local contact info. Chat with an agent.After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see ...Select Set up a payment arrangement in your chat. Choose a payment date for your arrangement when prompted. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit. You’ll see a confirmation with a reminder to add a payment method to your …Live Chat Inc. is a tool you can use to interact with customers or clients on the internet. More and more, consumers are demanding and expecting immediate help from the companies t...Long story short, when attempting to resolve a billing issue after a change in services, the agent misrepresented the services being offered in an upgraded package. This is not the first time this has happened with xfinity, so during the transaction, I asked if I would be able to save the chat log for my own reference/understanding.Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. 2.To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select ...Xfinity AssistantAgent name Shoryakant chat id-908709084744403344. ... the helpful agent spoke to their supervisor and confirmed with me that I should have never been asked these details via chat. She stated that Xfinity would only need the last 4 digits of any card, banking, or social security number for any type of confirmation and would never ask any more ...Scammed by an agent. I was having problems with my wifi in May. I hopped onto the Xfinity chat; the agents are always very kind and helpful. This particular agent kept pushing deals onto me, including upgraded internet speeds at no additional cost and a free phone. I have yet to approve the upgraded internet speeds on my account, as I noticed a ...Chat with Xfinity Assistant to get personalized support and solutions for your Xfinity services. Manage your account, troubleshoot issues, and more.For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the My Account app make sure you download it. It is honestly one of the best apps we have to offer to manage your account.Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant. Xfinity Assistant - Get 24/7 assistance for your questionsI'm really frustrated that I've had to chat with the Xfinity live chat agent function 3 times since moving to my new place, and 2 out of the 3 times I have had the service reps asking me inappropriate questions and pushy sales tactics. I've been asked my service address and how my day is going while they pull up my account... then things …Xfinity Home Security Zone Configurations. Register Your Xfinity Home Security System Permit with Your Local Municipality. Manage Keypad Codes for Your Xfinity Home System. Change Your Central Station Passcode for Xfinity Home. Manage Emergency Contacts in the Xfinity Home App.Calling or chatting with Comcast/Xfinity takes what should take 10 seconds and turns it into a 30+ minute waste of time. I'm having some trouble getting my router to work nicely with a new modem, and the new modem is not giving the speed it should so I need to do a little troubleshooting which I can do on my own, but if done through an Xfinity ...Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.Here’s how to get a live human to speak to: Call the customer service phone number. Allow the bot to recognize your account and ask you what you need. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. Once you are chatting with an agent, be polite but demand (do not ask, demand ...My SIM isn't working and I wanted to see.if I could transfer it to an eSIM to avoid having to buy a new phone. I was talking to an agent when he asked me for a link to the part of the website that told me my phone was compatible with eSIM, so I went to find it. Now I can't connect back to that chat and I can't open a new one.Select Set up a payment arrangement in your chat. Choose a payment date for your arrangement when prompted. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit. You’ll see a confirmation with a reminder to add a payment method to your payment ...can anyone help me connect to agent. ... To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. ... Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which ...Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online: Select the phone or tablet that's lost or stolen. Select the Learn More button beneath Suspend this line. To proceed, select Suspend Line. You'll receive a confirmation email when service is suspended.Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 0. 0.The primary phone number for general customer service inquiries at Xfinity is 1-800-XFINITY (1-800-934-6489). This number is available 24/7 and connects you with a representative who can assist with a wide range of questions or concerns. Whether you need help troubleshooting technical issues, want to upgrade your service plan, or have billing ...To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears.Complaint about "chat with Xfinity". Chat with Xfinity is completely useless. Doesn't answer anything and just keep asking question in a loop. Fix the bot or hire some real people to answer questions if you are going to provide this as a service. You can type "agent". It's actually broken right now.I keep getting errors to talk with a live agent. 400 bad request, or gateway error. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Xfinity For full functionality of this site it is necessary to enable JavaScript.