Step-by-step Kiosk Return Process. Ordered list with steps for the kiosk return process. Locate the nearest Spectrum self-service kiosk based on the provided locations and operating hours. Gather all the equipment and accessories you need to return, including modems, routers, remote controls, and power cords.How to Ensure a Smooth Fios Equipment Return Process. To ensure a smooth Fios equipment return process, follow the steps outlined in this article, avoid common mistakes, and don’t hesitate to contact Verizon if you have any questions or concerns. Exploring the Customer Service Aspect of Fios Equipment Return. Verizon’s customer service ...UPS Store: For customers who are located near a UPS Store or have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States. Notes: To avoid potential charges, contact us to change your service before you return any equipment.Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).01-08-2009 06:58 AM. If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number (s) and get a receipt from the shipper in case of billing problems later.07-31-2019 05:10 PM. I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number. So …I did return the equipment using the mail kit Verizon sent me but there is no indication it has been received. My billing info does not provide information if it was received. I called customer service and they said if I did not have the tracking number they could not do anything. So now I am be...How to return equipment from home. If you don't have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here's how it works: Request your prepaid mailers and shipping boxes. We'll send you boxes and a UPS return mailing label within 5-7 business days. Follow the enclosed instructions and pack your boxes.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...November 2022 I had a Digital Adapter Box go bad. I contacted Verizon and was sent a UPS shipping lable so I mailed the bad adapter back . UPS tracking showd it was received at CUSTOMER RETURNS in Alburtis PA. Verizon sent me an e-mail saying that a replacement adapter was being sent to me. I then go an e-mail saying that the …Even if your devices have no value, we can recycle them responsibly for you, for free. Go to the Trade-in page to get started or visit our Trade-in Guide for ...Get Your Parcel Ready. First things first - you need to pack your items in a sturdy box. If you don't have one, you can order supplies online. Seal your box with plastic or nylon tape at least 3 centimetre wide. Don't use duct tape. Wrap items separately and use cushioning material. Get packaging tips. Keep in mind, there are additional ...In returning the Verizon box etc. I was told over phone don't send the router (rental apt maybe used by next person); however the return instructions say I will be charged for anything not sent. I can't get anyone on phone at Verizon to ask.We offer one of the options shown below for backup battery power for your Verizon voice service depending on your Verizon equipment. (We do not offer the ...Last Updated: March 3, 2023. Following the Verizon Equipment return process is important if you don’t want to be billed for an extra $200 in fees and penalties. By …Here are some options to manage this process: Prepaid shipping labels and boxes. Provide a prepaid shipping label and box for returning work equipment. This method simplifies the retrieval process by having the former employee pack the equipment and drop it off at a shipping location. Using third-party services.I disconnected the FIOS service by moving from Newark to Fort Lee. I put all two of my FIOS components (wireless router & HD Set Top Box) in the Verizon supplied box with the Verizon supplied shipping label and dropped them off at the UPS store in 137 Washington Ave, Belleville, NJ 07109 on Wednesda...Verizon store. Ok generally they're pretty strict with the 30 days unless there's extenuating circumstances. You are out of luck once the 30day return period expires. You can no longer return it. But once the phone is unlocked after 60days, you can pay off the phone and take it to any other carrier of your choice.In response to SweetLou1. 08-15-2018 10:17 AM. Personally I would return the old router to a local Verizon Fios store. No resellers. but get that written receipt showing date, time, serial number, MAC address of the old router. Make sure your name and account number are on the receipt. And keep it.Verizon lost my equipment on return. 01-22-2018 02:23 PM. I returend equipment in my own box using a label that Verizon e-mailed to me and even though I have proof of delivery from UPS, Verizon is claiming they never got the equipment, even though the proof of delivery says one of their guys signed for it.We offer one of the options shown below for backup battery power for your Verizon voice service depending on your Verizon equipment. (We do not offer the Battery Backup Unit to new voice service customers.) These backup power sources provide power only for your Verizon voice service, including Emergency 911 dialing, depending upon your specific ...Follow these two easy steps to complete your return. Step 1. Find The UPS Store ® nearest you. Step 2. Bring the QR code we sent you by email or text and the following Frontier equipment. No boxes or labels are needed. Your equipment return link is invalid and may have expired. Please contact support, thank you.Hello, Hopeless22. Help is here as we can absolutely get you the return label you need. My apologies to hear this has been going on for so long. Let's get this fixed. I have sent you a Private Message. -NatashaPlace the packaged equipment in a sturdy box and fill any empty spaces with packing material to prevent shifting. Seal the box tightly with tape and affix the return label provided by Verizon. This section provides a detailed overview of the steps required to return Verizon FiOS equipment.To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments. however they do have the address for Fios returns in my locale. google FiOS Corporate store locations within your zip code.06-30-2009 02:55 PM. We had a T3 line previously. That included a local loop from Verizon which terminated in a massive multiplexer which is an entire rack of equipment. We cancelled the T3 over a year ago, and we need to get this old equipment out of the way. We have been trying to get Verizon to come pick this equipment up for 3 months now.Xfinity customers can now return equipment via UPS Store, for free. by Todd Bishop on October 30, 2014 at 3:52 pm November 18, 2014 at 11:37 am. Share 3 Tweet Share Reddit Email.Enthusiast - Level 2. 03-28-2023 06:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an …Returning Equipment Tracking. 11-06-2018 03:55 PM. Hello, I cancelled my triple play package in early October, packed up the router and DVR units in the return kit provided, and mailed back to Verizon via UPS. The next day I received an email telling me the equipment was received and there was nothing else I needed to do.We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I cannot locate the return label in my account on desktop or the mobile app. Given COVID, the store that accepts Fios equipment is temporarily closed.Eventually, the need may arise for you to return this box to Verizon, either for repairs or as part of your service cancellation. Depending on your specific preferences, you can return this equipment through the mail or at one of several Verizon FiOS TV storefronts. Understanding your options when it comes time to initiate a Verizon equipment ...Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.Jul 2, 2018 · Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.Mar 1, 2020 · I'm getting ready to return Fios equipment from my parents house. I was not instructed to have a label or box but was told to just take the equipment to one of the stores listed. They appear to be UPS stores. Again, I was not sent or given any labels/boxes. Is this correct? Can I just take the equipment as is to these locations for drop off?To return equipment to Spectrum, visit a Spectrum store or use their pre-paid shipping label for mailing. Submit the equipment at the store or package it securely and drop it off at a UPS location with the label provided. If you're looking to return your Spectrum equipment, there are simple and convenient options available to you.Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.@mallove wrote: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract. Where do we ship FiOS internet equipment for return? Thanks, Ethan The return is supposed to be brought to a Fios Corporate store location. Not a Verizo...You can use the Verizon equipment return website to find a UPS location near you, print a shipping label, and drop off your equipment. What Types of Devices Can You Return? You can return a variety of Verizon devices at a Fios …03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.01-21-202209:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...The return is supposed to be brought to a Fios Corporate store location. Not a Verizon wireless location. In my area Verizon wireless doesn’t even like taking Fios payments. however they do have the address for Fios returns in my locale. google FiOS Corporate store locations within your zip code.Drop your items at The UPS Store. You can also take your returns to The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS …Re: Address for equipment return. 07-31-2019 05:10 PM. I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number. So run don't walk, because if you have cancelled your service, the clok has started for returning your equipment.Follow these two easy steps to complete your return. Step 1. Find The UPS Store ® nearest you. Step 2. Bring the QR code we sent you by email or text and the following Frontier equipment. No boxes or labels are needed. Your equipment return link is invalid and may have expired. Please contact support, thank you.Now Verizon sent me to collections. I sent the equipment back, the receipt proves it, it's not my fault ups lost it, that's between Verizon and UPS. Getting ready to cancel my cell plan over this, if they'd rather lose a regular monthly payment (that's never been missed or late) over $171 of equipment that I RETURNED WITH PROOF, that's really sad.The verizon cable box return locations locations can help with all your needs. Contact a location near you for products or services. ... there are no fees charged for returning your Verizon equipment. ... have the option to request a prepaid return shipping label from Verizon and ship all boxes and accessories back through UPS instead of ...Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.You read that right, though your skepticism is well-placed. Verizon announced over the weekend that it’s bringing back an unlimited data plan, for $80/month for a single line. Of c...We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966). I cannot locate the return label in my account on desktop or the mobile app. Given COVID, the store that accepts Fios equipment is temporarily closed.my returned equipment. 07-01-2023 12:09 AM. I had a defective router, so Verizon sent me a new one, with a return label for the old equipment. J boxed it up, attached the label and took to the UPS store. I'm a frequent shipper so I always hold receipts/tracking number. Now Verizon is sending me emails saying that I haven't returned it.Verizon lost my equipment on return. 12-14-2019 12:36 PM. Hi, I cancelled on 9/28 and returned the equipment using Verizon provided box and label within 30 days. I have since been billed 90 dollars for unreturned equipment plus 10 dollars of whatever fees. I have a receipt from Office Depot where I dropped off the package and tracking shows it ...If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...FiOS. We recently moved out of state and had planned on coming back to get the house listed for sale and return the Verizon router, but won't be able to during the 30 day return window as originally planned. I know we'll be charged an equipment fee, but does anyone have any experience with getting equipment returned a few days after that 30 ...Find a The UPS Store location near you today. The UPS Store franchise locations can help with all your shipping needs. Contact a location near you for products, services and hours of operation.You must return the Verizon FiOS equipment by June 10, 2015 . If this date is missed, or if the equipment is damaged and it is deemed outside of normal wear and tear, an unreturned equipment charge of up to $650 will be applied to your account for each piece of equipment that is not returned or may be damaged. ORDER DETAILS: Order Date:May 11, 2015Verizon lost my equipment on return. 01-22-2018 02:23 PM. I returend equipment in my own box using a label that Verizon e-mailed to me and even though I have proof of delivery from UPS, Verizon is claiming they never got the equipment, even though the proof of delivery says one of their guys signed for it.01-21-2022 09:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...The voicemail I get everytime says that a return UPS box has been sent to me (I never received one) and to return all remaining equipment or get slapped with non-return of equipment charge. ... I called the Verizon store where I returned the equipment (1 standard box, 1 remote controller) before my move, they have verified my return over the ...Customer Service Rep. In response to 14202. 02-11-2021 12:22 PM. Making sure your returned device is sent back properly is key. You do not have to delete all apps from your phone before sending it in. However, to remove all personal information and applications, then you can perform a Factory reset. This will erase all information from …Verizon will send you a box with a shipping label (I made a request for a return over the phone), you can then drop it off at ups. I just send back a set top box that way. · actions · 2015-Mar ...Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.11-30-2023 12:10 AM. I went to a verizon store on 10/7/23 and a sales associate informed me that I was qualified to try their 5g home internet device free for 30 days. I requested two devices to try out. After two weeks I noticed that the 5g internet was not working for our house so I decided to call on 10/15/23 to cancel the service.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.Returning Equipment Tracking. 11-06-2018 03:55 PM. Hello, I cancelled my triple play package in early October, packed up the router and DVR units in the return kit provided, and mailed back to Verizon via UPS. The next day I received an email telling me the equipment was received and there was nothing else I needed to do.I'm getting ready to return Fios equipment from my parents house. I was not instructed to have a label or box but was told to just take the equipment to one of the …Verizon has charged me $200 for non return of equipment. I have called over 6x since December trying to either receive a return box or label so that I may return this equipment. I can not print a label from the link given and Literally feel like I have no other choices at this point. Requesting any help I can get PLEASE.